top of page

Privacy Policy

Effective Date: 24 June 2025

1. Introduction

Charnley Gold (“we”, “us”, “our”) respects your privacy and complies with UK GDPR. This policy explains how we collect, use, store, and protect your personal information when you book a stay or use our website.

2. Data Controller

Charnley Gold
38 Charnley Road, Blackpool, Lancashire, FY1 4PF
Phone: 01253 623699 / 07718 202093 · Email: andrewoodward@hotmail.co.uk

3. Data We Collect

  • Booking and enquiry details: name, address, contact info, payment data, preferences, special requests

  • Communications: emails or phone records related to your booking

  • Website analytics: anonymised IP address, device/browser data, pages visited, session duration via essential and performance cookies (no profiling/advertising cookies)

4. Use of Data

We use your personal data to:

  • Process and confirm bookings, apply payments, and manage stays

  • Communicate important updates (e.g. booking confirmations, changes, or legal requirements)

  • Optimise our website and services using anonymised analytics

  • Comply with legal, safety, and financial obligations

5. Legal Basis

  • Contractual necessity: to fulfil your booking and deliver the agreed stay

  • Consent: for marketing communications, if opted-in

  • Legitimate interests: to operate and improve our service

  • Legal obligation: for record-keeping and compliance

6. Data Sharing

We do not sell or rent your personal data. We may share data with:

  • Service providers (e.g. hosting, analytics, payment systems) under data-processor agreements

  • Legal or regulatory authorities, if required by law

7. Cookies & Analytics

  • Essential cookies: to support form completion and navigation

  • Performance cookies: anonymised analytics (e.g. Google Analytics)
    No profiling or advertising cookies are used

8. Data Retention

  • Booking and payment records: retained as legally required

  • Analytics data: session information deleted after 24 months; aggregated data retained

9. Your Rights

You have the right to:

  • Access, correct, erase, or restrict your personal data

  • Withdraw consent or object to processing

  • Request data portability
    If you'd like to exercise these rights, please contact us at the details above. You also have the right to lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure servers, access controls, and staff training. Though we follow best practices, no system can be 100% secure.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers.

12. Policy Changes

We may update this policy periodically. The “Effective Date” will reflect any updates. Continued use of our website constitutes acceptance of changes.

bottom of page